Marketing – AI Chatbot for your business by ResolveAI

AI agents upgraded to automatically capture valuable leads

resolveai — Fri, 20 Oct 2023 04:19:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🤖📝 Automatically collect visitor information
🤖➡️👤 AI Agent tool to request Live Agents
🚧📊 WIP Prompt Evaluation

🤖📝 Automatically collect visitor information

Exciting news for businesses looking to streamline their lead generation process!

Our AI Agents have undergone an enhancement. They now possess the capability to automatically record user information and collect valuable leads on your behalf. The best part? This feature is activated by default, ensuring you’re always in the loop with potential opportunities.

Moreover, during any interaction with the AI Agent, if a user happens to mention their contact email, our agent is on it. It will immediately capture this vital piece of data under visitor information.

The result? Less manual work for you, and a more efficient system of capturing opportunities.

🤖➡️👤 AI Agent tool to request Live Agents

Elevate your customer support experience!

Recognizing the significance of human touch in customer interactions, we’ve made an exciting improvement. Our AI Agent now boasts an advanced capability to detect when users are requesting a live agent.

We achieved this by equipping our agent with an internal tool designed to trigger a live agent request. This ensures the AI can analyze conversations in real-time and discern when a human touch is needed.

Unlike before, where live agent requests were a separate entity from the ongoing conversation, this new integration promises a more seamless transition. Your customers will always receive the right level of assistance, exactly when they need it.

🚧📊 WIP Prompt Evaluation

The right prompt for your agent can be a game-changer, contributing to 80% of its success!

In our ongoing mission to optimize user interactions, we’re in the process of developing a cutting-edge tool designed specifically for evaluating prompts. Not only will this tool help you pinpoint the best-performing prompt, but it will also enable testing various outputs stemming from different prompts.

The end goal? To empower you with the insights you need, ensuring you can accurately evaluate what resonates and what doesn’t, ultimately optimizing the user experience.

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Unveiling API access for seamless integration with ResolveAI

resolveai — Fri, 29 Sep 2023 11:21:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🌐🛠️ Welcome to API Access Onboarding! 🛠️🌐
📄🔍 Document Index Indicator 🔍📄
🤖💬 Fixed AI Agent Function Response Lag 💬🤖

🌐🛠️ Welcome to API Access Onboarding! 🛠️

We have some exciting news for you! We’ve just rolled out our API Access for early users here at ResolveAI. 🎉 Our mission? To make the integration between your AI Agents and your apps as smooth and effortless as possible. We want to empower you to have those easy, dynamic conversations through our sophisticated API access.

If the thought of diving into API integration with ResolveAI gets you excited, just drop us an email! 📧 We’re here to grant you access and guide you every step of the way through the integration journey, ensuring it’s all smooth sailing for you. So why wait? Jump in and explore the endless possibilities, and leverage the full potential of your AI Agents with our shiny new API Access feature! 🚀

📄🔍 Document Index Indicator 🔍📄

We’ve listened to your feedback and are thrilled to introduce our new Document Index Indicator! 🎉 We understood that it was a bit puzzling when attached documents weren’t immediately available for the AI Agent’s knowledge base. This was due to our separate upload process, specifically, indexing in the knowledge base.

To eliminate any confusion and enhance transparency, we’ve decided to expose the indexing status directly in the document list! 🌟 Now, you can easily see the state of the document right after uploading it, knowing precisely when it’s indexed and ready for use. We hope this update makes your experience even more seamless and user-friendly, enabling you to manage your documents with ultimate ease and clarity!

🤖💬 Fixed AI Agent Function Response Lag 💬🤖

Big shoutout to our attentive users! 🎉 Thanks to your valuable reports about delays in AI Agent responses, we’ve delved deep and found some intriguing cases where the AI Agent would get entangled in a self-querying loop. This loop unfortunately resulted in extended waiting times and, more often than not, no answer at the end.

Thankfully, we’re thrilled to say we’ve ironed out those kinks! 🛠️ Now, you should experience more swift and seamless interactions, with your AI Agent responding promptly and efficiently. We hope this fix significantly elevates your experience, ensuring smooth and fruitful conversations with your AI Agent. So go ahead, enjoy the enhanced responsiveness and keep those conversations flowing!

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Elevate user experience with chat embed now live

resolveai — Fri, 01 Sep 2023 10:33:00 +0000

Summary of Changes

Features and Improvements:

🗨️💻 Embed Chat in your Website
🔄📝 Improved Response Streaming
🔍🛠️ Fixed Issue with Search Request Hanging
🌐🔑 API Access: Early Access Onboarding!

🗨️💻 Embed Chat in your Website

We’re thrilled to announce a feature that many of you have been asking for—Chat Embed is now live! By popular demand, we’ve simplified the way you can incorporate a chat interface directly into your website. This new feature aims to make real-time communication a seamless part of your user experience, turning your website into a dynamic platform for engagement.

To get started, simply head over to the chatbot form within your dashboard and scroll down—you’ll find the embed script at the bottom. Copy it, paste it into your website’s HTML, and voila! You now have an integrated chat feature to better serve and engage your customers.

🔄📝 Improved Response Streaming

We’ve addressed the issue of inconsistent text sequencing that some of you were experiencing. In the past, our streaming feature occasionally resulted in scrambled text, causing communication breakdowns and a suboptimal user experience. With our latest update, you can now enjoy improved response streaming that maintains a consistent text sequence.

This ensures that all messages are received in the order they are sent, eliminating any past glitches that caused disarray. We’re committed to making our platform as robust and user-friendly as possible, and we believe this update takes us another step in that direction.

🔍🛠️ Fixed Issue with Search Request Hanging

We’re excited to share that we’ve resolved a particularly elusive issue that was causing the chatbot to hang during certain search requests. We understand how frustrating this was for our users, and we appreciate your patience as we tackled this complex problem. Our dedicated team worked tirelessly to identify and fix the glitch, ensuring a smoother, more reliable search experience moving forward.

I have explained my frustration and what was the root issue in tweet here.

Your experience matters to us, and we’re committed to continual improvements to make our platform the best it can be.

🌐🔑 API Access: Early Access Onboarding!

Exciting times ahead! We’re thrilled to announce that we’re beginning the slow roll-out of early access to our API, allowing you to interact programmatically with chatbots that you create on ResolveAI. This opens the door to a world of possibilities, from automating specific tasks to integrating your chatbots into your existing systems.

If you’re interested in getting early access, the process is simple: Send us an email answering just one question—How do you plan to utilize the ResolveAI API? That’s it!

This early access period is an excellent opportunity for you to shape the API’s features, so don’t hesitate to get involved.

Introducing message popups for an engaging user experience

resolveai — Fri, 11 Aug 2023 09:23:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features :

🗨️ Message Popups
🧠 Improved AI Agent Memory

Fixes:

Chat Widget:
- Stop storing predefined questions in local storage
- Adding error monitoring
System & UI Tweaks::
- Managing subscription navigation appearance logic updated

🗨️Message Popups

We’re always eager to enhance user experience based on your invaluable input. Exciting news: we’ve now integrated Message Popups into our platform! Picture a chat bubble gently popping up over the chat icon on your website. This isn’t just a cosmetic update; it’s a strategic one. This new feature ensures your chatbot grabs the attention of visitors right away, guiding them towards solutions and providing a more interactive feel. Say goodbye to overlooked chat icons and hello to a more engaged audience!

🧠 Improved AI Agent Memory

Our community is the cornerstone of our innovation, and your feedback is invaluable in guiding our upgrades. A notable concern from many of you was about our AI Agents’ memory – instances where the context seemed lost or the answers appeared unclear. We took this feedback to heart. In this release, we’re thrilled to unveil a significantly improved AI Agent memory. Now, the agent will maintain a sharper grasp of context, ensuring smoother and more accurate follow-up interactions. Here’s to clearer conversations and more insightful interactions!

🔧 WIP: More Tool Types

We believe in constantly pushing the boundaries of what our AI Agents can achieve, and we’re on an unwavering quest to empower them further. The capability to make HTTP requests was just the beginning, a crucial step that bridged our AI Agents with the vast expanse of the external digital realm. Now, we’re upping the ante. Our next phase aims to bestow our agents with an arsenal of new skills: from extracting pertinent information and reading from specified sources, to querying massive data sets. But our roadmap isn’t complete without your insights. If you have a brilliant idea for an AI Agent tool, we’re all ears. Let’s co-create the future of AI together!

⚙️ Fixes and improvements:

Chat Widget:
- Stop storing predefined questions in local storage
- Adding error monitoring
System & UI Tweaks::
- Managing subscription navigation appearance logic updated

ResolveAI agents – welcome to the future of intelligent interactions!

resolveai — Thu, 13 Jul 2023 07:01:00 +0000

Example Weather Agent!

The much-anticipated ResolveAI Agents have arrived and are now available for closed beta! So, what magic can they perform? For starters, they can communicate with any API endpoint you desire. Be it Zapier, The New York Times, Zendesk, your CRM, or any other platform with API accessibility – our Agents can connect seamlessly.

Unleash your creativity with natural language tools to retrieve the weather forecast, find the latest news articles, or even send an email to a friend! The possibilities are as broad as your imagination.

While our first chatbot version was primarily focused on customer service and processing uploaded documents, our new AI Agents bring a host of additional features:

Query knowledge base documents
Summarize knowledge base documents
List all documents
Use the tools you’ve created
Full control over Prompt
Temperature slider adjustment
Continued support for live chat and human notifications

Welcome to a world where AI Agents assist you efficiently in natural language!

If you already have an account, shoot us an email to contact@resolveai.co and we’ll add you to the AI Agent Beta. Step into the future of intelligent interactions today with ResolveAI Agents!

Explore answer sources for enhanced chatbot understanding

resolveai — Fri, 30 Jun 2023 06:52:00 +0000

It is Friday June 30th and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

🧩🔍 Answer Sources - Trace the Origin of Your Chatbot's Responses!

Listening to your feedback, we’ve rolled out a highly requested feature this week – ‘Answer Sources.’ This allows you to inspect and understand where the chatbot is sourcing its answers from. Providing transparency and empowering you with debugging abilities, we strive to help you fully comprehend your chatbot’s operations. With ‘Answer Sources,’ gain deeper insights into your chatbot’s information processing and enhance your control over its functionalities. Debug and optimize with confidence!

🧠💬 Chatbot Conversation Context - Enhanced for Better Dialogue Handling!

We’ve made significant improvements to how our chatbot handles conversations. While it’s always been capable of engaging users, we’ve now refined its ability to handle back-and-forth exchanges and follow-up questions more effectively. This enhancement ensures a smoother and more natural dialogue flow, making your chatbot interactions feel even more human-like. Experience the difference with our improved conversation handling today!

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Introducing data sources for seamless data connectivity

resolveai — Fri, 02 Jun 2023 06:10:00 +0000

It is Friday June 2 and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements. This week we were focused on giving our clients ability to customize chatbot conversation style.

🌐🔌 Data Sources

We’re thrilled to introduce the 🆕 Data Sources feature! This powerful addition allows you to ⭐ easily connect your data by simply pasting a 🔗 link, and our system will automatically fetch and integrate the data for you. The best part? You can now set it and forget it! 🙌 Choose between 1, 3, or 7-day intervals, and our system will resync your data, ensuring it’s always up-to-date without any need for manual uploads.

For now, we only support Google Sheets public share links, but keep an eye out 👀 as broader support for other sources is on the way! 💡 We’re eager to hear your preferences and suggestions, so don’t hesitate to let us know how we can make this feature even better for you. 📩

📣↩️ Facebook Messenger Integration Improvements

We’re excited to announce some major improvements to our Facebook Messenger integration! 🛠️ After identifying the limitations of the Botkit tool, we’ve decided to replace it with our own custom implementation for a more streamlined user experience. 🚀 This change was necessary on two fronts:

1️⃣ Simplification: We realized that the Botkit tool offered unnecessary features that exceeded our needs— our new custom implementation focuses solely on delivering essential services.

2️⃣ Debugging: Issues encountered with the Botkit tool proved difficult to troubleshoot. Our custom solution will ensure smoother operation, and users can expect a more reliable and hassle-free experience. 🎉

Along with these updates, we are committed to providing you with an even better integration. Stay tuned for more enhancements! 🔗⚙️

💬📄 UI Improvements for Chat and Document Selection

We’ve listened to your feedback and taken action! 🎉 We’re excited to unveil some noteworthy UI enhancements for both chat and document selection features. 🆙

Within our chat interface, you can now see when messages were sent. ⏰ We’ve realized this much-needed improvement might have seemed like a no-brainer, but we’re glad to have finally implemented it! Additionally, we’ve addressed and fixed various formatting issues that occurred when pasting pre-existing text. 📋✅

As for the chatbot form, we’ve made document selection smoother and more efficient. The improved UI now allows users to select all documents 📨 and effortlessly filter through them as needed. 🕵️

We’re dedicated to making your experience with our platform even better. Keep those suggestions coming, and stay tuned for more updates! 📬📈

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Enhancing user experience with natural language live agent requests

resolveai — Fri, 21 Apr 2023 11:29:00 +0000

It is Friday April 21 and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements. This week we were focused on giving our clients ability to customize chatbot conversation style.

🆕💬 Improved Chatbot Live Agent Request: Define Queries in Natural Language!

We’re excited to announce a new update to our chatbot live agent request feature! Now, users can define their queries in natural language, making the process even more intuitive and user-friendly.

With this update, visitors can formulate their requests in a way that matches any of the pre-defined queries. When a visitor’s request matches a query, the chatbot will automatically send a notification to a live agent, ensuring that visitors are connected with the right support as quickly as possible.

Previously, we relied mostly on requests that directly asked for human help. While effective for some, we recognize that this solution doesn’t fit everyone. With this update, we’re proud to offer a more flexible and customizable approach that caters to a wider range of user needs.

📧🤖 Contact Email Field Added to Chatbot!

We’ve added a contact email field to the chatbot, so now all notifications, including live agent requests, will be sent directly to the email address specified in the field.

Previously, all notifications were sent to the admin email, which could make it difficult for users to stay on top of their messages. With this new feature, users can simply enter their support email address into the field and ensure that all notifications are sent directly to their preferred inbox.

We understand how important it is for users to stay organized and in control of their communications, and we believe that this new feature will go a long way towards achieving that goal. By making it easier than ever for users to manage their chatbot notifications, we’re confident that we can improve the overall user experience and help our customers get the most out of our product.

🔜🤖 Forwarding Made Easy: Chatbot Now Sends Completed Chats!

Lastly we’re excited to announce a new update to our chatbot that will help users stay on top of their conversations like never before. With our new chat forwarding feature, the chatbot will automatically send a detailed transcript of completed chat to the user’s desired contact email address.

This new feature is designed to make it easier than ever for users to stay informed about their chatbot conversations. By receiving detailed transcripts of completed chat, users can quickly analyze the conversation, identify common themes, and refine their documentation to better train their chatbots.

We understand how important it is for our clients to have a complete understanding of their visitors’ needs, and we believe that this new feature will go a long way towards achieving that goal. By providing a detailed record of each chat, we hope to empower our users with the information they need to make informed decisions and improve their overall customer experience.

🏗 Work in Progress

1. Improve Onboarding experience
We are constantly striving to improve our clients’ experience with our product. One of the key pieces of feedback we have received is that newly signed up clients can feel lost without proper guidance. While we currently provide step-by-step instructions in our blog, we recognize the need for a more intuitive and personalized approach.

We are excited to announce that we are currently working on an onboarding UI that will guide users through the creation of their first chatbot in a seamless and user-friendly manner. Our goal is to provide our users with a more intuitive and personalized experience, allowing them to get the most out of our product from the very beginning.

2. Refine landing page
Our landing page needs some love we are working on an updated version with more use case examples and a better crisp look!

3. Chatbot language
While ChatGPT can talk multiple languages, our clients ask to be able to lock a specific language for chatbot to communicate with. This becomes a common theme among our clients and we will soon fulfill their request with an ability to select Chatbot language feature.

We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.

Thank you for choosing ResolveAI!

Introducing response style control in chatgpt

resolveai — Fri, 07 Apr 2023 10:49:00 +0000

It is Friday April 7th and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

💬 + 🚀 Chat response style

If you have experience using ChatGPT, you’ll be familiar with the way it responds to user messages. Our latest update gives you control over how your chatbot responds to your customers.

Simply navigate to the Chatbot Edit Form, and you’ll notice a new “Response Style” option. Here, you can choose between the traditional “Chat Style” or the freshly-integrated “ChatGPT Style.”

🔕 | 🔔 Allow clients mute notification sound + 💬 🔄 Refresh session

We’re excited to announce a small but impactful quality-of-life update for our chatbot, aimed at enhancing the user experience. This update brings two new features: the ability to mute notification sounds and the option to reset chat sessions.

Customers can now enjoy a more personalized experience by muting the chatbot’s notification sounds, creating a quieter environment and allowing them to focus on their interactions with the chatbot. This is particularly useful for users who are in public or shared spaces, or those who simply prefer a more discreet chat experience.

Additionally, the update introduces a handy option to refresh chat sessions. This enables users to start fresh conversations with the chatbot, clearing any previous exchanges and providing a clean slate for new interactions.

Together, these new features give users more control over their chatbot experience, making it even more enjoyable and convenient.

📨 + 💬 + 🤖 Email notifications with conversation summary and actions items included

In response to your valuable feedback, we have made significant improvements to our email notifications, specifically for instances when a live agent is requested. These enhancements are designed to provide you with more information and enable you to make informed decisions about when to engage in a conversation.

The updated email notifications now include a conversation summary, action items, and visitor information, allowing you to quickly assess the situation at a glance. By presenting a concise overview of the ongoing conversation and highlighting any pending tasks or issues, you can determine whether it’s necessary to join the conversation immediately or if you can afford to follow up via email later.

Visitor information is another crucial addition to the email notifications, as it offers insights into who you are interacting with. This knowledge helps you tailor your approach to each individual, ensuring a more personalized and effective communication experience.

Overall, these enhancements to our email notifications enable you to better manage your time and resources, while still providing exceptional support and service to your customers.

We are pleased to announce an enhancement to our documentation import feature, which now allows users to split each website route into a separate document instead of storing everything in a single document. This will provide our users with a more efficient and organized way to manage their imported documentation.

In addition, we have made improvements to our handling of bad URLs. Our system will now skip URLs that lead nowhere or return something other than a web page, ensuring that only valid and relevant content is imported into our users’ documentation.

We are committed to continuously improving our product and delivering the best experience possible for our users.

🏗 Work in Progress

1. Help desk integrations
Some time ago we sent out a “Product Improvement Form” to our clients to better understand how we can help them make ResolveAI integrate smoothly with their current help desk flow. As a result, we are working on making it easier to create and submit new tickets to customer support help desks like HelpScout or Zendesk.

2. Improve Onboarding experience
We are constantly striving to improve our clients’ experience with our product. One of the key pieces of feedback we have received is that newly signed up clients can feel lost without proper guidance. While we currently provide step-by-step instructions in our blog, we recognize the need for a more intuitive and personalized approach.

3. Refine landing page
Our landing page needs some love we are working on an updated version with more use case examples and a better crisp look!

We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.

Thank you for choosing ResolveAI!

Introducing conversations summary for streamlined insights

resolveai — Fri, 17 Mar 2023 09:57:00 +0000

It is Friday March 17 and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

💬 Conversation summary + 🧐 Action Items + ✍️ Notes

Last week, we shared a sneak peek of some work-in-progress features, including the highly anticipated Conversations Summary. We understand that sifting through lengthy conversation transcripts can be a daunting task, and as a company, we are committed to actively listening to our clients and continuously enhancing our product.

We are excited to announce that this week, we have rolled out the Conversations Summary feature. This addition enables our customers to bypass the hassle of reading entire conversation transcripts, allowing them to quickly grasp the key points with just a brief paragraph.

Moreover, we have introduced a new section called Action Items. Here, you will be able to identify and address the issues faced by customers efficiently.

Finally, we have added the Notes feature, which allows you to save crucial pieces of information for easy future reference.

💬 + 🚀 Chat list improvements

We have also addressed the performance drop-off experienced by customers with extensive conversation lists. To enhance usability, we have now incorporated the ability to filter conversations by date range. Moreover, we have implemented backend optimizations that significantly reduce loading times for conversations. As a result, loading times have been cut down from approximately 12 seconds to just 161 milliseconds, marking an impressive 98.66% improvement!

In addition, we have fine-tuned the design to create a cleaner and more organized appearance.

Our continuous efforts to refine and improve your experience are driven by your valuable feedback and support. Thank you for being a part of our journey!

🌟 Simplifying integration script

Lastly, we have streamlined the integration script to a single line, making the process even more convenient. If you are currently using the legacy two-line script, there’s no need to worry. You can easily update your existing script by copying and pasting the new one-liner from the chatbot dashboard. This enhancement simplifies integration, as you can now insert the script in either the header or footer without being restricted to the body area.

We hope these refinements contribute to a more seamless experience with our product. As always, we appreciate your feedback and continued support.

🏗 Work in Progress

1. GPT-4 is here!
In case you missed the news, GPT-4 was released on March 14th! As the most advanced system to date, it generates safer and more practical responses. We’re thrilled to share that ResolveAI has already gained early access to this cutting-edge technology. Our goal is to provide even better and more accurate responses through ResolveAI chatbots.
To ensure a smooth transition, we will be rolling out GPT-4 as an experimental feature, allowing you to toggle it on or off within your chatbot settings. This way, you can test and experience the benefits of this latest development firsthand.

2. Visitor identification
ResolveAI chatbot sessions persist even when a user closes and reopens tabs. However, we currently do not associate a person’s email or name with their session. To address this, we are working on a visitor identification screen. This screen will require visitors to enter their email and name before starting a conversation with the chatbot. Not only will this improve chatbot personalization, but it will also help businesses capture more leads from their website visitors.

3. Help desk integrations
2 weeks ago, we sent out a “Product Improvement Form” to our clients to better understand how we can help them make ResolveAI integrate smoothly with their current help desk flow. As a result, we are working on making it easier to create and submit new tickets to customer support help desks like HelpScout or Zendesk.

We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.
Thank you for choosing ResolveAI!