It is Friday June 9th and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements. This week we were focused on giving our clients ability to customize chatbot conversation style.
🔮✨Chatbots Coming to Instagram!
Exciting news for our loyal users! We’re on the brink of a breakthrough as ResolveAI chatbots are preparing to step into a new realm – your Instagram account! Much akin to our popular Facebook Messenger integration, you’ll soon be able to seamlessly connect our chatbot with your Instagram business account, bringing even greater accessibility and versatility to your customer service operations.
This promising update is poised to create a more dynamic and engaging customer interaction environment on one of the world’s most popular social media platforms. But that’s not all. As the feature is currently under Facebook’s meticulous review process, we’re inching closer to making this integration a reality.
While we eagerly await the green light, we want to assure you that we’re committed to providing the most user-friendly and efficient tools to enhance your customer relationships. We promise to keep you posted with any developments as we strive to make your customer communication more seamless, effective, and enjoyable. So, stay tuned for our next big announcement when we go public with the Instagram integration! 🚀🎉
✏️🤖 Tailor Your Live Agent Request Messages!
We’re thrilled to announce our latest product enhancement! With the new update, you’ll be able to add a personal touch to your Live Agent request messages sent via our chatbots. Prior to this, the system relied on pre-configured, unalterable messages. But now, you’re in control!
We heard from numerous clients who expressed a desire to modify these messages to better reflect their brand’s unique voice and language. We listened, and we’re delivering! Now you can tweak and tune the messages notifying users of a Live Agent request being sent, a Live Agent joining the chat, or an Agent leaving the conversation. This flexibility gives you the chance to ensure your customer interactions feel more on-brand and personalized.
We understand the importance of customizing interactions in a way that aligns with your brand identity. Whether it’s about maintaining your professional tone, incorporating industry jargon, or adding a splash of fun and quirky language – this update empowers you to do just that. So go ahead, start customizing and make every interaction your own with ResolveAI Chatbots! 🎉📝
📚🔍 Enhanced Document Indexing with ResolveAI Chatbots!
We’re pleased to announce advancements in our document indexing. Following our migration to Qdrant for chatbot knowledge storage, we’ve made strides in refining document saving and updating to ensure persistent and accurate data. Our dedication to these enhancements reflects our commitment to high-quality chatbot responses. This crucial investment in data management supports our chatbots in delivering more relevant and personalized customer interactions. Stay tuned for more updates on our continuous improvements for your ResolveAI chatbot experience! 🎓🚀
Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀
Thank you for choosing ResolveAI!