It is Friday April 14th and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements. This week we were focused on giving our clients ability to customize chatbot conversation style.
💬 Answer style
Introducing a versatile chatbot designed to cater to your diverse needs: choose from short, balanced, or detailed answer styles to receive the ideal response. Whether you’re looking for a quick answer to a simple query, a comprehensive explanation for complex topics, or a well-rounded response that strikes a balance between brevity and detail, our chatbot has got you covered.
Experience seamless and effective communication tailored to your preferences, ensuring that every interaction leaves your customer informed and satisfied.
💅 Creativity
Introducing chatbot with adjustable creativity levels to suit your unique preferences. Our creativity settings, ranging from the lowest, which provides predictable and straightforward responses, to the highest, where you’ll experience unparalleled uniqueness and ingenuity in every interaction.
On the lowest setting, the chatbot delivers consistent and dependable answers, perfect for those who prefer clarity and simplicity. As you gradually increase the creativity level, you’ll notice a richer variety of responses, with enhanced imagination and originality.
At the highest setting, prepare to be amazed as the chatbot produces truly inventive and one-of-a-kind replies that ensure no two responses are ever the same. This level is ideal for users seeking novelty and inspiration in their conversations.
📝 ❓Predefined questions
Introducing predefined questions to help your customers effortlessly initiate engaging conversations, while guiding them towards predictable outcomes that align with your objectives. By incorporating a curated list of conversation starters, you can effectively streamline user interactions and foster meaningful dialogues.
To make the most of this feature, simply create a selection of carefully crafted questions that reflect the topics you’d like to address. These prompts will be displayed to users as conversation starters, making it easy for them to engage with your chatbot and effortlessly explore relevant subjects.
The predefined questions serve a dual purpose: not only do they offer customers a seamless way to dive into the conversation, but they also enable you to strategically guide discussions towards desired outcomes. This approach ensures that users receive valuable information tailored to their needs while maintaining consistency in your messaging.
🏗 Work in Progress
1. Help desk integrations
Some time ago we sent out a “Product Improvement Form” to our clients to better understand how we can help them make ResolveAI integrate smoothly with their current help desk flow. As a result, we are working on making it easier to create and submit new tickets to customer support help desks like HelpScout or Zendesk.
2. Improve Onboarding experience
We are constantly striving to improve our clients’ experience with our product. One of the key pieces of feedback we have received is that newly signed up clients can feel lost without proper guidance. While we currently provide step-by-step instructions in our blog, we recognize the need for a more intuitive and personalized approach.
We are excited to announce that we are currently working on an onboarding UI that will guide users through the creation of their first chatbot in a seamless and user-friendly manner. Our goal is to provide our users with a more intuitive and personalized experience, allowing them to get the most out of our product from the very beginning.
3. Refine landing page
Our landing page needs some love we are working on an updated version with more use case examples and a better crisp look!
We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.
Thank you for choosing ResolveAI!