It is Friday March 17 and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.
💬 Conversation summary + 🧐 Action Items + ✍️ Notes
Last week, we shared a sneak peek of some work-in-progress features, including the highly anticipated Conversations Summary. We understand that sifting through lengthy conversation transcripts can be a daunting task, and as a company, we are committed to actively listening to our clients and continuously enhancing our product.
We are excited to announce that this week, we have rolled out the Conversations Summary feature. This addition enables our customers to bypass the hassle of reading entire conversation transcripts, allowing them to quickly grasp the key points with just a brief paragraph.
Moreover, we have introduced a new section called Action Items. Here, you will be able to identify and address the issues faced by customers efficiently.
Finally, we have added the Notes feature, which allows you to save crucial pieces of information for easy future reference.
💬 + 🚀 Chat list improvements
We have also addressed the performance drop-off experienced by customers with extensive conversation lists. To enhance usability, we have now incorporated the ability to filter conversations by date range. Moreover, we have implemented backend optimizations that significantly reduce loading times for conversations. As a result, loading times have been cut down from approximately 12 seconds to just 161 milliseconds, marking an impressive 98.66% improvement!
In addition, we have fine-tuned the design to create a cleaner and more organized appearance.
Our continuous efforts to refine and improve your experience are driven by your valuable feedback and support. Thank you for being a part of our journey!
🌟 Simplifying integration script
Lastly, we have streamlined the integration script to a single line, making the process even more convenient. If you are currently using the legacy two-line script, there’s no need to worry. You can easily update your existing script by copying and pasting the new one-liner from the chatbot dashboard. This enhancement simplifies integration, as you can now insert the script in either the header or footer without being restricted to the body area.
We hope these refinements contribute to a more seamless experience with our product. As always, we appreciate your feedback and continued support.
🏗 Work in Progress
1. GPT-4 is here!
In case you missed the news, GPT-4 was released on March 14th! As the most advanced system to date, it generates safer and more practical responses. We’re thrilled to share that ResolveAI has already gained early access to this cutting-edge technology. Our goal is to provide even better and more accurate responses through ResolveAI chatbots.
To ensure a smooth transition, we will be rolling out GPT-4 as an experimental feature, allowing you to toggle it on or off within your chatbot settings. This way, you can test and experience the benefits of this latest development firsthand.
2. Visitor identification
ResolveAI chatbot sessions persist even when a user closes and reopens tabs. However, we currently do not associate a person’s email or name with their session. To address this, we are working on a visitor identification screen. This screen will require visitors to enter their email and name before starting a conversation with the chatbot. Not only will this improve chatbot personalization, but it will also help businesses capture more leads from their website visitors.
3. Help desk integrations
2 weeks ago, we sent out a “Product Improvement Form” to our clients to better understand how we can help them make ResolveAI integrate smoothly with their current help desk flow. As a result, we are working on making it easier to create and submit new tickets to customer support help desks like HelpScout or Zendesk.
We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.
Thank you for choosing ResolveAI!