Introducing CSAT feedback collection for informed optimization
It is Friday June 16th and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements. This week we were focused on giving our clients ability to customize chatbot conversation style.
📣💬 New Feature: CSAT - Collect Feedback from Your Clients
We’re excited to introduce our latest feature: Customer Satisfaction (CSAT) feedback collection! Post-chatbot conversation, customers can now rate their experience and provide valuable feedback. This insightful tool not only offers a deep dive into the efficacy of your chatbot service, but also uncovers opportunities for enhancing your client’s journey. Harness the power of customer voice to refine and optimize your services.
What’s more, in just a few days, we will be releasing a dashboard update to complement this feature, providing a streamlined interface for viewing these feedback scores and comments.
🔄🚀 Improved Message Streaming for Enhanced Performance
We’ve revamped our message presentation and streaming architecture, enhancing both the client-side widget and backend service. This restructuring facilitates parallel streaming, ensuring robust and consistent performance. At our core, we prioritize constant improvement and refinement of our existing technology, as much as we focus on delivering exciting new features. This crucial upgrade is part of our ongoing commitment to provide our clients with the best possible experience, maintaining seamless and efficient chatbot interactions.
🔄💻 Complete Refactor of Chatbot Creation Form for Unprecedented Speed!
We’ve heard your concerns and have acted! Our chatbot form, which had grown rapidly and resulted in a significant performance drop, has been entirely overhauled. While maintaining its familiar look, the form now performs at 100x the speed for an optimized user experience. Key updates include:
- Autosave: There’s no need to click ‘save’ after each change anymore. Just make your updates and move on!
- Live Preview: Edit and preview your chatbot directly from the form. No need to switch between windows or hit ‘preview’ – streamline your process.
- Performance Boost: We’ve significantly reduced lag to ensure a smooth, responsive experience.
We invite you to experience this new and improved interface firsthand. We’re confident you’ll appreciate the leaps in speed and convenience we’ve achieved. Enjoy the ease of chatbot creation like never before!
Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀
Thank you for choosing ResolveAI!
