Enhancing user experience with natural language live agent requests
It is Friday April 21 and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements. This week we were focused on giving our clients ability to customize chatbot conversation style.
🆕💬 Improved Chatbot Live Agent Request: Define Queries in Natural Language!
We’re excited to announce a new update to our chatbot live agent request feature! Now, users can define their queries in natural language, making the process even more intuitive and user-friendly.
With this update, visitors can formulate their requests in a way that matches any of the pre-defined queries. When a visitor’s request matches a query, the chatbot will automatically send a notification to a live agent, ensuring that visitors are connected with the right support as quickly as possible.
Previously, we relied mostly on requests that directly asked for human help. While effective for some, we recognize that this solution doesn’t fit everyone. With this update, we’re proud to offer a more flexible and customizable approach that caters to a wider range of user needs.
📧🤖 Contact Email Field Added to Chatbot!
We’ve added a contact email field to the chatbot, so now all notifications, including live agent requests, will be sent directly to the email address specified in the field.
Previously, all notifications were sent to the admin email, which could make it difficult for users to stay on top of their messages. With this new feature, users can simply enter their support email address into the field and ensure that all notifications are sent directly to their preferred inbox.
We understand how important it is for users to stay organized and in control of their communications, and we believe that this new feature will go a long way towards achieving that goal. By making it easier than ever for users to manage their chatbot notifications, we’re confident that we can improve the overall user experience and help our customers get the most out of our product.
🔜🤖 Forwarding Made Easy: Chatbot Now Sends Completed Chats!
Lastly we’re excited to announce a new update to our chatbot that will help users stay on top of their conversations like never before. With our new chat forwarding feature, the chatbot will automatically send a detailed transcript of completed chat to the user’s desired contact email address.
This new feature is designed to make it easier than ever for users to stay informed about their chatbot conversations. By receiving detailed transcripts of completed chat, users can quickly analyze the conversation, identify common themes, and refine their documentation to better train their chatbots.
We understand how important it is for our clients to have a complete understanding of their visitors’ needs, and we believe that this new feature will go a long way towards achieving that goal. By providing a detailed record of each chat, we hope to empower our users with the information they need to make informed decisions and improve their overall customer experience.
🏗 Work in Progress
1. Improve Onboarding experience
We are constantly striving to improve our clients’ experience with our product. One of the key pieces of feedback we have received is that newly signed up clients can feel lost without proper guidance. While we currently provide step-by-step instructions in our blog, we recognize the need for a more intuitive and personalized approach.
We are excited to announce that we are currently working on an onboarding UI that will guide users through the creation of their first chatbot in a seamless and user-friendly manner. Our goal is to provide our users with a more intuitive and personalized experience, allowing them to get the most out of our product from the very beginning.
2. Refine landing page
Our landing page needs some love we are working on an updated version with more use case examples and a better crisp look!
3. Chatbot language
While ChatGPT can talk multiple languages, our clients ask to be able to lock a specific language for chatbot to communicate with. This becomes a common theme among our clients and we will soon fulfill their request with an ability to select Chatbot language feature.
We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.
Thank you for choosing ResolveAI!
