Improved chatbot input formatting and hyperlink highlighting
It is Friday March 10 and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.
Chatbot output formatting
We’ve received feedback from our clients regarding the formatting of our chatbot’s input. As a result, we’ve made some adjustments to the model to ensure that text output is properly formatted in accordance with the documentation, and that all hyperlinks are correctly highlighted.
Tags saving
We’ve fixed an issue thanks to feedback from our client that was preventing the saving of tags for documents. As a result, everyone should now be able to create and assign tags. Furthermore, any tags that are newly created will be automatically assigned to the document they are created on.
🏗 Work in Progress
This is a new section and here we will be sharing features that we are working on.
1. Conversation summary
Reading long conversation transcripts can be a cumbersome process. To make it easier for you to dive into a conversation, we are working on providing a short summary of the conversation. This allows you to quickly understand the issues that the client is having, without having to read through the entire transcript.
2. Visitor identification
ResolveAI chatbot sessions persist even when a user closes and reopens tabs. However, we currently do not associate a person’s email or name with their session. To address this, we are working on a visitor identification screen. This screen will require visitors to enter their email and name before starting a conversation with the chatbot. Not only will this improve chatbot personalization, but it will also help businesses capture more leads from their website visitors.
3. Help desk integrations
Earlier this week, we sent out a “Product Improvement Form” to our clients to better understand how we can help them make ResolveAI integrate smoothly with their current help desk flow. As a result, we are working on making it easier to create and submit new tickets to customer support help desks like HelpScout or Zendesk.
We hope you enjoy these updates and as always, please feel free to reach out to our support team with any questions or feedback.
Thank you for choosing ResolveAI!
