1. Welcome! Let’s create your first document. What is document? Think of it as a knowledge base for your chatbot. Every time your visitors ask questions chatbot will look through documents and try to find the most suitable answer. If it doesn’t exist chatbot will try its best to reply in the most appropriate manner. […]
Why SaaS needs high quality customer service
Good customer service is an essential part of any successful business, and it is especially important for SaaS (Software-as-a-Service) companies. In today’s highly competitive market, the quality of your customer service can be the difference between a happy, loyal customer and one who takes their business elsewhere. There are several reasons why customer service is […]
10 reasons to use chatbot for your SaaS
In today’s highly competitive business environment, SaaS companies are always looking for ways to improve the customer experience and stay ahead of the competition. One technology that is gaining popularity among SaaS companies is the chatbot. Here are ten reasons why your SaaS business should consider using a chatbot. 24/7 availability: Chatbots never sleep and […]
Top 5 customer service trends in 2022
As we enter the new year, there are several customer service trends that are likely to gain traction in 2023. Here are five trends that SaaS businesses should be aware of and consider adopting in order to stay ahead of the competition and provide exceptional customer service./ Increased use of AI and chatbots: As artificial […]